| Technology Infrastructure Services (TIS), formerly known as
TII, provides the foundational utilities, hardware, software,
user training and support systems which are prerequisites for
the full implementation of the CSU’s Integrated Technology
Strategy (ITS). The TIS mission is “to support the mission
of the University through the provision of a reliable, secure
technology infrastructure by leveraging system-wide resources.”
- ITS-TII:
Status & Directions
Developed in the fall of 1998, the ITS-TII: Status & Directions
document describes the original components of the Technology
Infrastructure Initiative. In 2004, the department was restructured
and renamed Technology Infrastructure Services (TIS) to reflect
a foundation of integrated services rather than a sequence of
initiatives. While some of the details have changed, this document
continues to serve as the definitive statement of the principles,
goals, and outcomes of TIS.
- Campus
Network Infrastructure Projects
Coordinated closely with the Stage I physical infrastructure
build-out (physical spaces, pathways, and cabling), the Infrastructure
Terminal Resources Project (ITRP) will provide all campuses
with a robust, high performance network infrastructure that
meets or exceeds system-wide baseline standards by 2006. The
Network Infrastructure Asset Management System (NIAMS) project
utilizes sophisticated software to manage and track the new
equipment. A related program, Network Management Systems (NMS),
utilizes a standard suite of tools that includes a centralized
database and distributed fault monitoring systems at each campus.
- Identity and Access Management Initiative (IAM)
The Identity and Access Management Initiative (IAM), formerly the
Secure Identity Management Infrastructure (SIMI),
is a policy and technology framework that will enable online
transactions between the University and members of the University
community, and between the University and other institutions
such that institutional data is protected from unauthorized
access and personal privacy is maintained. Supported by broad-based
campus participation, IAM is intended to guide each campus
in the development and deployment of a set of identity management
tools. In addition, IAM will establish policy bodies composed
of academic, administrative and technology leaders from the
campuses and the Office of the Chancellor, charged with coordinating
the development of system-wide identity management policy and
practice.
- Network Security Services
TIS’ role in the system-wide effort to enhance security
is to support the development of security tools and practices
as they relate to campus networking and to assist the security
components of the ITRP campus network infrastructure Standard
Operating Environment (SOE).
- Testing & Evaluation
Center (TEC)
The Testing & Evaluation Center, located at the WestEd facility
in Los Alamitos, supports the development and maintenance of
the CSU’s campus network Standard Operating Environment
(SOE). In short, the lab allows for a controlled testing environment
where changes to the SOE such as new network components, applications,
and upgrades can be tested before implementation.
- IT Services
and Product Contracts
In order to facilitate the provision of cost effective IT operations
and support services, the CSU has entered into a number of agreements
for related goods and services. These include software and hardware
purchasing agreements as well as agreements for technical and
professional services.
- Technology Standards
The key to implementing system wide technology initiatives is
the establishment of appropriate technology standards and guidelines.
To that end, members of the CSU technology community have developed
a number of standards and guidelines ranging from physical infrastructure
planning standards to campus network design standards and guidelines.
- TIS
Performance Metrics
Building campus networks and other related infrastructures is
only one facet of the Technology Infrastructure Services. Just
as important is the development and implementation of network
performance metrics. This process is in its formative stages,
however, the Network & Technology Alliance is developing
performance metrics related to network operations and maintenance.
- External
Relationships
In keeping with our position as the largest public four-year
university in the country, the California State University is
engaged in a number of technology related activities with other
educational institutions.
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